Privacy Policy

Welcome to eLupiHaler

eLupiHaler is a smart inhaler companion app provided by Lupin. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our app.

By using the eLupiHaler app, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect the following types of information to support the app’s features and provide a seamless user experience:

  • Personal Information: Phone number, date of birth, gender, profile picture, and doctor’s details.
  • Device and Medication Details: Smart inhaler device ID and type, dosage, frequency, usage history, and alerts.
  • Location Data: Live location used for weather updates and air quality-based alerts.
  • Bluetooth Access: Required to connect and sync with the smart inhaler device.
  • Notification Access: Enables reminders, weather-based suggestions, and doctor communication alerts.
  • SMS Access: Used exclusively for OTP autofill during login and verification.
  • Physician-Patient Link Information: When a patient adds a physician or vice versa, we store that connection and enable secure health data sharing.

2. How We Use Your Information

Your data is used to:

  • Enable core functionalities of the app
  • Track inhaler usage and health metrics
  • Provide weather-based medication alerts
  • Notify users with reminders and health tips
  • Communicate with your healthcare providers (with your consent)
  • Facilitate sharing of health data between you and your authorized physician or caregiver
  • Improve user experience and performance of the app

3. How We Share Your Information

We do not sell your data to third parties. We may share your data only:

  • With medical professionals or caregivers authorized by you
  • With trusted third-party services for app analytics (e.g., usage statistics) and weather/air quality updates. These services are bound by data protection agreements and may only process your data for these purposes.
  • When required by law or to comply with legal processes

4. Data Security

We implement strong security measures to protect your personal data, including encryption, secure data transmission, and access controls. However, no data transmission method over the internet or electronic storage is completely secure. We encourage you to protect your device and account credentials.

5. Your Rights and Choices

You may exercise the following rights:

  • Access, update, or correct your personal information
  • Withdraw permissions such as location, Bluetooth, or notification access via your device settings
  • Note: Disabling certain permissions may limit app features such as syncing with your inhaler or receiving weather alerts.
  • Request deletion of your data by contacting our support team

Data Accuracy:
You are responsible for providing accurate and up-to-date information. Incorrect data may affect the app’s functionality and health-related notifications.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You can request data deletion anytime by contacting our support team.

7. International Data Transfers

Your data may be stored or processed on servers located outside your country. We ensure such transfers comply with applicable data protection laws and provide adequate safeguards for your personal information.

8. Physician-Patient Data Sharing

When you add a physician or when a physician adds you as a patient, you will be asked to provide consent for sharing your inhaler usage and related health data with that physician.

  • You can revoke this access at any time through your app settings.
  • Physicians are required to comply with applicable privacy laws when accessing your data and must not share it without your permission. Misuse of data may result in suspension or legal action.

9. Children’s Privacy

The app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware of such data being collected, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via the app or email. Please review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: